Branch Manager – Trafford Park

Job Description

With over 40 years commercial vehicle parts experience, our team have the expertise to deliver the correct product at the right price whilst still delivering exceptional customer service.

With 4 successful branches (and another one opening soon) we are entering a phase of growth and implementation of industry leading techniques and process. We supply vehicle parts for all makes of Commercial Vehicles, Truck, Trailer and PSV – chosen suppliers of all major OEM vehicle parts.

We have a vacancy for a Branch Manager, one based in Trafford Park Manchester. We want to hear from experienced Managers or very ambitious Parts Advisors eager to make the step up to Branch Manager. A proven and demonstrable track record in the Commercial Vehicles, Truck, Trailer and PSV sector is essential.

Main Duties of a Branch Manager

  • Process all customer orders accurately and supplier returns efficiently and promptly
  • Organising drivers and staff to ensure smooth operation of the depot
  • Optimising the sale of all Parts and Accessory products to both internal & external customers.
  • Through in-bound and out-bound telephone enquiries, and counter customers, you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
  • Invoice preparation and full explanation of the parts to the customer
  • Prioritise customer’s orders by urgency and liaise with dispatch, ensuring accurate delivery times
  • Ensure all paperwork is updated and recorded correctly on the system
  • Ensure all customers are shown the utmost courtesy and consideration
  • Assist customer queries with comprehensive knowledge of commercial vehicle parts and components

Requirements of Branch Manager

  • Excellent knowledge of commercial vehicle parts or automotive parts across all makes/brands
  • Full Driving Licence
  • Ability to work alone and as part of a team
  • Excellent communication and customer service skills
  • Health and Safety conscious
  • Attention to detail
  • Ability to multi-task in a very fast-paced environment, follow up sales leads promptly
  • Trustworthy, punctual and reliable

To succeed in this role, you will need to have:

  • Enthusiasm and the ability to collaborate and pull in the same direction as the rest of the Management team.
  • Able to work well autonomously.
  • The ability to learn systems and computerised stock and order management systems
  • The desire to win sales in a competitive industry
  • A hands-on approach to your work
  • Good IT skills
  • Experience and knowledge of Parts systems including DAF, Scania, Volvo, Mercedes, Iveco etc
  • Commercial Vehicle Parts background
  • Be a “People Person”

Benefits

  • Full time position – 40 hours a week – Monday to Friday (1 in 3 Saturday mornings)
  • Pension Scheme
  • 28 days Holidays inc Bank Holidays
  • Bonus on Sales – based on branch performance

Application deadline: 11/10/2021

Expected start date: 01/11/2021

Job Types: Full-time, Permanent

Additional pay:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Email your C.V. to support@tranzparts.co.uk